While recognizing that digital access is not evenly distributed in the United States, which is to say nothing of the global distribution, one can safely say that this transformation is already here; people are already at the moment in which the ability to use social media, and particularly social media as amplified through the power of the mobile…

Although computer ownership is not 100 percent, progress has been made on closing the digital divide. However, defining the digital divide according to the haves and have-nots of computer ownership is only a starting point. Beyond computer ownership, colleges and universities should explore the "second-level digital divide," which can be…

Benchmarking information technology services has become a vital activity for colleges and universities. The COSTS Project (http://www.costsproject.org/) is an ongoing quantitative effort to benchmark the costs of providing IT services in higher education; the project helps institutions understand their IT budgets and staffing relative to peer…

In this article, the authors discuss the reality of today's current students and their expectations of the institutions they attend. Specifically, they describe the current generation, the Net Generation, of traditional-age college students who have grown up with computers and the Internet, living in a rapid-response, multimedia, anytime-anywhere…