The article strives to contribute to the growing field of conflict resolution by analyzing contrasting cross-cultural perceptions through insights from multiple areas to resolve intercultural conflicts and disputes. Western-centric mediation techniques are dissected in juxtaposition to indigenous methodologies in degrees of (1) substantiality and…

The importance in Japan of group identity, the Japanese approach to decision making, and the way in which the Japanese avoid conflict and build consensus when making a decision are characteristics of Japanese interactions that are critical for Americans to understand in order to communicate successfully with the Japanese. Those who would be…

The materials comprise a 30-hour training package designed to assist workplace supervisors in Australia in understanding the issues and strategies for managing and training a multicultural workforce, particularly when it includes refugees or immigrants of non-English-speaking backgrounds. The course is to be taught by, and these materials are…