Many companies using Statistical Process Control (SPC) in their manufacturing processes have found that, despite the training difficulties presented by the technique, the rewards of successful SPC include increased productivity, quality, and market leadership. The Ford Motor Company has developed its SPC training with interactive video, which…

Discussion of videodisc instruction for education and training focuses on a seven-stage quality control model for use with large development projects. Topics discussed include development of instructional goals, videodisc design, development review, production review, programing review, revisions, and a final review and sign off. (eight…

The 38 conference papers in this volume were chosen to exemplify different definitions of, and approaches to, quality, as they are applied in a wide range of educational and training contexts. The papers are: "Designing Organisations That Learn" (D. J. Dicks); "Quality Assurance in a European Context" (D. Alexander, J. Morgan);…

This article has two objectives: to explore the changing power relationships within the quality management practices of United Kingdom higher education with specific reference to online learning and the role of learning technologists; and to explore some of the issues surrounding the potential to represent academic discourse through media other…