The New York Telephone Company recently improved its customer relations through the development of a transactional analysis training program for its employees. The program's four phases are described. (Author/BP)

Studies the interaction of employee personality characteristics and job scope in prediction of turnover. Results indicate that employee reactions to the job are a result of interactions between personality characteristics and the nature of the job. Interactions between employee characteristics and the work environment are an important…

Presents a study of the relationship of managerial communication and employee morale by means of a questionnaire covering variables such as the quality of relationship, quality of communication, job satisfaction, willingness to move, and identification with a work group. (JMF)

Examined the conversational structure of questions and answers in a performance appraisal interview between a manager and an employee. Results demonstrated that both the manager and employee used question-and-answer pairs to demonstrate their understanding of the expectancy to ask and answer questions and to provide sequential implicativeness and…

Self Directed Search (SDS) and Vocational Preference Inventory (VPI) results occupations and fields of study were organized to show the distributions of personalities within an occupation or field of study. The results show that single fields tolerate several types, but some types occur only infrequently. (Author)

Focuses on the relationship between storytelling and organizational socialization. Examines the form, subject matter, and functions of stories and concludes that stories serve as a means for members of an organization to express their knowledge, understanding, and commitment to the organization. (PD)

This paper reviews the various matching model (aptitude-treatment-interaction) strategies that might be used in human relations training (HRT) settings. The introduction provides a definition of matching models, discusses the need for a matching model approach in HRT, identifies certain assumptions about HRT, and provides an overview of the rest…