The New York Telephone Company recently improved its customer relations through the development of a transactional analysis training program for its employees. The program's four phases are described. (Author/BP)

Presents the procedures, results, and conclusions of a study of a project which brought 6th grade children from both inner-city and outer-city schools together at the Franklin Institute for instruction in physical science. The project involved 700 students and 20 teachers from 20 different schools in 8 Philadelphia Public School Districts. Student…

Delivered at the conference of the American School Health Association, November 9, 1968.

A conversational skills training program for persons who admitted discomfort in most interpersonal situations and who found it difficult to initiate and maintain conversation was designed to teach these conversational behaviors: asking questions, expressing disagreement and agreement, paraphrasing, initiating conversations, giving compliments, and…

The major purpose of this study was to determine if significant differences in attitude change toward eight drug abuse concepts would be generated among college students when taught a drug abuse education program with the use of self-directed multi-media learning activities. The subjects' opinions and evaluation of the self-directed education…

An ongoing investigation of the process of reading diagnosis and remediation based on a theory of clinical problem solving called the "inquiry theory" has been undertaken by the Clinical Studies Group at the Institute for Research on Teaching. A review of several observational, computer simulation, and training studies conducted as part of the…

An experimental teacher preparation program was established whose major distinguishing feature consisted of increasing the amount of time spent by college juniors in an elementary school classroom. The education course met at the elementary school instead of at the college. This study attempted to provide empirical data regarding the effect of the…

This document is one in a series of team reports intended to stimulate further dialogue on the subject of international nonformal education from a conceptual and practical point of view. Introductory information is included in chapter 1 and in document SO 008 058. Chapters 2 and 3 define, classify, and analyze the processes of nonformal education…

A self-instructional program for use by teachers of the handicapped, this training manual was developed to teach accurate coding with the Oral Reading Observation System (OROS)an observation system designed to code teacher-pupil verbal interaction during oral reading instruction. The body of the manual is organized to correspond to the nine…

Communication training for people experiencing life changes is examined in this paper. Among the topics considered are: recent social changes that have led to the occurrence of an increasing number of personal and professional changes during people's lives; the increased attention given recently to the process of communication within…

This document, after presenting a general overview of the many changes in secondary education, focuses on a highly selected number of changes that have particular meaning for school administrators. Some of the ramifications of educational technology are discussed with emphasis on information systems, computer assisted instruction, and data…

The book's emphasis is on learning during the years of adulthood and examines present-day practice of adult education for practitioners. This revised edition brings up to date advances in such areas of learning as controversial theory; the effects of environment; sensory processes; intellectual capacities; motivation and attitude; transactional…

Multiethnic education programs are viewed as a force in promoting crossethnic interaction. The interaction can be measured by identifying whether students select friends from different ethnic groups to which they are exposed when participating in a multiethnic education program. Fifty-two students, ages 7-13, from three ethnic groups (Korean,…