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Marcinko, Randy – Searcher, 1997
Describes the results of a study that tested the customer service responses from 11 companies selling online information including online hosts, database producers, and World Wide Web search engine companies. Highlights include content-oriented issues, costs, training, human interaction, and the use of technology to save time and increase…
Descriptors: Content Analysis, Costs, Database Producers, Efficiency
Download full textDeCrow, Roger – 1969
Innovative programs and new methods of training for cross cultural skills in interpersonal interaction are the focus of this review which provides a bibliography with 48 abstracts of documents, largely from the years 1966 to 1968; a topical digest of the main points made in these documents, elaborated by quotations from the texts; and an index to…
Descriptors: Annotated Bibliographies, Cross Cultural Training, Culture Conflict, Culture Contact
