Background: Recently human-centred design plays an increasing role in learning analytics, however this approach is mostly lacking in the design and evaluation of Intelligent Tutoring Systems (ITSs). A potential way to incorporate human-centred design principles in ITS development is by adopting a service design approach. Objectives: This article…

Background: Adaptive educational systems have gained increasing attention due to their ability to personalise educational content based on individual learner progress. Prior research highlights that intelligent tutoring systems (ITSs) and adaptive courseware models improve learning outcomes by dynamically adjusting instructional materials.…

One of the Information and Communication Technology (ICT) developments used in the learning process is the Intelligent Tutoring System (ITS), and gamification can overcome boredom, lack of interest or motivation, and monotony when using the ITS. In this study, the application of ITS equipped with Gamification is called ITS + G. Currently, several…

This paper aims to present a systematic literature review and bibliometric analysis of research papers published on chat generative pre-trained transformer (ChatGPT), an OpenAI-developed large-scale generative language model. The study's objective is to provide a comprehensive assessment of the present status of research on ChatGPT and identify…

Research on the effectiveness of Intelligent Tutoring Systems (ITSs) suggests that automatic hint generation has the best effect on learning outcomes when hints are provided on the level of intermediate steps. However, ITSs for programming tasks face the challenge to decide on the granularity of steps for feedback, since it is not a priori clear…

The rapid evolution of artificial intelligence (AI) has created an unprecedented opportunity for innovation across industries, but its complexity often presents a steep learning curve for many (Roberts & Candi, 2024; Gunner, 2025). This highlights the need for user-friendly tools that bridge the gap between AI's potential and its practical…

Automatic short-answer grading (ASAG) is a key component of intelligent tutoring systems. Deep learning is an advanced method to deal with recognizing textual entailment tasks in an end-to-end manner. However, deep learning methods for ASAG still remain challenging mainly because of the following two major reasons: (1) high-precision scoring…

Pedagogical agents are virtual characters that instructional designers include in learning environments to help students learn. Research in the area has flourished for thirty years, yet there are still critical questions about the efficacy of pedagogical agents for influencing learning and affect. As such, we conducted an umbrella review to…

As ChatGPT continues to reshape student engagement and instructional design, it is crucial to examine its practical implications. This study aims to evaluate the effectiveness of ChatGPT3.5 and ChatGPT4 as potential automated essay scoring (AES) systems. Fifty authentic, student-written annotated bibliographies were evaluated by three human raters…

This paper investigates using multi-label deep learning approach to extending the understanding of cognitive presence in MOOC discussions. Previous studies demonstrate the challenges of subjectivity in manual categorisation methods. Training automatic single-label classifiers may preserve this subjectivity. Using a triangulation approach, we…

Recent years have seen increased interests in applying the latest technological innovations, including artificial intelligence (AI) and machine learning (ML), to the field of education. One of the main areas of interest to researchers is the use of ML to assist teachers in assessing students' work on the one hand and to promote effective…

Artificial intelligence (AI) and natural language processing technologies have fuelled the growth of Pedagogical Conversational Agents (PCAs) with empathic conversational capabilities. However, no systematic literature review has explored the intersection between conversational agents, education and emotion. Therefore, this study aimed to outline…

Progress in understanding students' development of psychological literacy is critical. However, generative AI represents an emerging threat to higher education which may dramatically impact on student learning and how this learning transfers to their practice. This research investigated whether ChatGPT responded in ways that demonstrated…

Researchers are increasingly interested in enabling teachers to monitor and adapt gamification design in the context of intelligent tutoring systems (ITSs). These contributions rely on teachers' needs and preferences to adjust the gamification design according to student performance. This work extends previous studies on teachers' perception of…

Research on fostering learning about percentages within intelligent tutoring systems (ITSs) is limited. Additionally, there is a lack of data-driven approaches for improving the design of ITS to facilitate learning about percentages. To address these gaps, we first investigated whether students' understanding of basic mathematical skills (eg,…