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Direct linkMichelle Ehrenpreis; John DeLooper – portal: Libraries and the Academy, 2025
In November 2019, the Leonard Lief Library implemented Ivy.ai, a proprietary chatbot on its website. This implementation was the first academic library installation of a vendor-supplied chatbot to be discussed in the professional literature. This chatbot functioned as a new tool that assisted users seeking information from the library website.…
Descriptors: Academic Libraries, Artificial Intelligence, Natural Language Processing, Intelligent Tutoring Systems
