Presents a conceptual framework for design of business games in which output is in the form of service. The framework is presented as three separate systems--the physical, the financial, and the external environment. A hotel management game is used to illustrate the discussion. (Author/MBR)

Describes the methodology adopted in the creation of one of a variety of games created for use in specific business courses at Leeds Polytechnic Business School (England), including constraints under which it was constructed, its initial implementation, and its established use. The game focused on pricing decisions in a retail establishment. (MBR)