The Programme for International Assessment of Adult Competencies (PIAAC) will establish technical standards and guidelines to ensure that the survey design and implementation processes of PIAAC yield high-quality and internationally comparable data. This document provides a revised version of the technical standards and guidelines originally…

Planning is necessary in selecting the appropriate digital asset management system for your institution. Key issues one should consider in planning: the objects to be stored, where they come from, and how they will be accessed; the end users; and the needed staffing levels for system maintenance. During the development of the system requirements,…

This article reviews the recent literature about the essential but often uneasy alliances made between content experts (archivists and librarians) and technology experts. Differing professional cultures, misunderstandings of one another, limited abilities to envision change, and lack of support from top-level administrators are the most often…

Purpose: The peoples living in the Balkan Peninsula over centuries have created a very rich cultural heritage and the constant political upheavals in the region have affected the development and preservation of their cultures. This paper aims to review the internet infrastructure and networked readiness levels of the Balkan countries, which are…

The use of ICT in the classroom is very important for providing opportunities for students to learn to operate in an information age. Studying the obstacles to the use of ICT in education may assist educators to overcome these barriers and become successful technology adopters in the future. This paper provides a meta-analysis of the relevant…

The capability of organizations to operate on the Information Technology Infrastructure Library (ITIL) framework is reliant on ITIL process measurements. Appropriate ITIL process measurements help ensure desired outcomes, enable corrective actions to take place prior to process failure, and direct process activities towards continuous improvement.…

Current technology enables schools to provide remote or virtual computing labs that can be implemented in multiple ways ranging from remote access to banks of dedicated workstations to sophisticated access to large-scale servers hosting virtualized workstations. This paper reports on the implementation of a specific lab using remote access to…

The purpose of this study was to examine female faculty members' use of computer technologies, their attitudes toward computers, the factors that best predict their attitudes toward computers, and the barriers that limit their use of computer technologies in girls' colleges in Dammam and Jubail, Saudi Arabia. Also, this study examined how female…

This paper reports on a study of the implementation of a Computerised Information System (CIS) at the Ministry of Education in Botswana, and the use of CISs in secondary schools in Uganda. The findings portray the levels of use, the impact of CIS use, and the factors that influence the utilisation of the CISs in both countries. Although both…

This article talks about service level agreement (SLA). The essential goal of an SLA is to set a manageable foundation of appropriate expectations so that the relationship between parties (whether between product/service provider and a school, or a school and its constituents) will be workable and sustainable. Careful consideration of service…

An analysis of human errors in complex work settings can lead to important insights into the workspace design. This type of analysis is particularly relevant to safety-critical, socio-technical systems that are highly dynamic, stressful and time-constrained, and where failures can result in catastrophic societal, economic or environmental…

A few years ago, an interesting debate on the employment of students in university IT departments appeared in this journal. In his article, John Mrazek spelled out the risks involved when tech departments addicted to using student workers treat students as a cheap alternative to permanent staff: reduced quality and reliability of services, and a…

Since 1992, the Chilean Ministry of Education is developing a sustained process to incorporate ICT (Information and Communications Technology) into schools by providing equipment and training to faculty members. Schools appoint one of their teachers as a coordinator who will then receive an intense technological and pedagogical training. The…

During the past year, EDUCAUSE has published two articles addressing the use of student employment--the author of one supported student employment, whereas the other expressed concerns over dependence on a student workforce. While both have valid points, the author believes there are additional issues to be brought forth. In this article, the…

The Portuguese came to Macau in the 16th century, Macao has become part of China again since 1999. Under the strong economic growth in recent years, the Macao government has invested substantial human, material and financial resources for the implementation of IT in education in Macau since 2001. This paper reviewed the development of IT in…