Community colleges provide a wide range of educational services to very diverse groups of students. For that reason, the variety and flexibility of services provided can be critical. In addition, quickly changing needs result in quickly changing system requirements. In this chapter, community college CIOs speak to their roles, focusing on the…

Reinveting the Internet is not easy. Researchers working on a federally supported effort to design a replacement recently had to go back to the drawing board. They now think the best way to do it is to try several "best ways" instead of searching for just one--and to invite help from social scientists rather than just self-described computer…

Total quality management based governance models tend to focus on incremental improvements within the boundaries of a single organization. This may limit the benefits of information technology because they are not complex enough to address business or performance problems that extend beyond the boundaries of a single organization. The research…

State education data systems have often been described as data rich but information poor. Historically, these systems were created for compliance purposes and, therefore, designed and managed as information technology projects, but a culture change is under way. Educators and other stakeholders are beginning to value data as a tool to inform…

In the world of university IT, change seems like a near constant. What is left out of the process of evaluating past change and planning for future change is the need to pose questions about the culture of technology change in the university, how much change should be tolerated, and what imperatives should drive this change. A clearer…

Discusses points to consider when planning and implementing an integrated document management system: (1) background; (2) scoping the project; (3) strategic issues; (4) options review; (5) functional requirements; (6) technical requirements; (7) cost benefit analysis; (8) standard operational requirement checklist; (9) evaluation criteria; and…

Advanced information, communication, computation and collaboration technologies, known as "cyberinfrastructure," have become essential elements for research, education, and innovation in the 21st century. A major challenge confronting the United States today is how to ensure that all colleges and universities, including those that have…

This paper describes a World Wide Web strategic planning process at the East Tennessee State University (ETSU) College of Medicine (COM). The process began when a Web Strategic Planning Committee was charged by the Associate Dean of Academic Affairs to craft a comprehensive plan for development of the COM Web site, because the existing Web site…

Examines the relevance of reengineering for organizational development in a technology-enabled marketplace. Emphasizes the need for shorter timeframes to implement change and discusses reasons for reengineering failure, as well as ways to make executive sponsorship more secure. (AEF)

The Strategic Information Technology Plan of Washington is introduced and explained. The plan is mandated by state law to create a new framework for communication and collaboration to bring together agency technology planning with the achievement of statewide information technology goals and strategies. It provides a point of reference for the…

This manual is written for any library planning to introduce a new or replacement automated system. It focuses on planning for an integrated system that computerizes a multiplicity of library functions using one common database. This second edition contains a new section on the preparation of a technology strategic plan, a section on developing…