One of the toughest challenges in an academic library systems office is how to manage and present the extensive selection of electronic resources from a variety of vendors. At York College of Pennsylvania, the authors participated in an admissions-driven web revision cycle and used a campus-provided CMS for 8 years. During this time, they tried…

The Assessing Quality on Digital Reference team conducted two site visits at Florida Libraries in August 2001. The objectives of these visits were to: document how digital reference services are currently being planned for, delivered, and evaluated in libraries; understand how "quality" in digital reference is defined in these…

This book, while necessarily concerning itself with computer technology, approaches technology as a tool for providing public-service and helps librarians and others effectively manage public-access computers. The book is organized to progress from more technological to more managerial topics. The first chapter--which answers the question, "What…

In today's electronic environment, government information librarians face new challenges, especially in the arena of quality public-service provision. Given the lack of clear guidelines that Federal Depository Library Program participants follow, and based upon suggested guidelines of reference-oriented literature, a new set of public services…

Describes beginnings, objectives, services and future developments of OhioLINK, the network for over 50 Ohio colleges and universities. Discusses the funding crisis and proposed solution; OhioLINK features (Central Catalog, inter-institutional patron online borrowing, core databases, document delivery, Internet connection, electronic journals, and…

Intended for use as a networking source for microcomputer users, this directory collates the results of a survey on microcomputer usage in school and public libraries in South Dakota that was conducted in the spring of 1990. Entries are divided by type of library. Subsections within the school section are a directory of libraries that report any…

This paper explores the challenges and opportunities facing libraries as they evolve into the electronic networked environment, and looks at options for libraries in the year 2000 and beyond. The internationally networked environment has fundamentally changed the way in which people acquire and use information resources and services. The paper…