The purpose of this thesis is to improve our understanding of sensemaking process as a basis for building better systems to assist sensemaking. Sensemaking is the task of creating an understanding of a problem or task so that further actions may be taken in an informed manner. Sensemaking is a pre-requisite for many other tasks such as decision…

This paper reports on an aspect of the EC funded Argunaut project which researched and developed awareness tools for moderators of online dialogues. In this study we report on an investigation into the nature of creative thinking in online dialogues and whether or not this creative thinking can be coded for and recognized automatically such that…

This paper presents an example of integrating IT skills using an interesting real life problem. We describe how the reverse- and forward-engineering of the USA National Do Not Call registry was used in our capstone course to illustrate the fusion of different (but interdependent) issues and techniques learned in the IT program. The purpose of the…