Library quality is no longer evaluated solely on the value of its collections, as user perceptions of service quality play an increasingly important role in defining overall library value. This paper presents a retooling of the LibQUAL+ survey instrument, blending the gap measurement model with perceptual congruence model studies from information…

This paper presents the results from a quantitative and systematic analysis comparing the online usage of an e-reference and an e-monograph collection. A very strong relationship exists between size and usage: the larger the collection, the greater the usage. An equally strong relationship exists between searches and viewings, meaning that the…

Since the adoption of faceted search in a small number of academic libraries in 2006, faceted library catalogs have gained popularity in many academic and public libraries. This dissertation seeks to understand whether faceted search improves the interactions between searchers and library catalogs and to understand ways that facets are used in…

Although many recent studies have been conducted on the implementation and results of patron-driven acquisition (PDA) initiatives at academic libraries, very few have focused on whether, or how, patrons' selections vary from selection choices librarians would have made. This study compares titles selected by patrons during a PDA pilot program…

This review of the positive and negative impact of centralization of library collections and services on library staff and quality of services focuses on reference services. The move from decentralized to centralized library services at Louisiana State University is discussed as well as the effect of automation on that configuration. (Author/CLB)

This paper provides an overview of thin-client/server computing in higher education. Thin-clients are like PCs in appearance, but they do not house hard drives or localized operating systems and cannot function without being connected to a server. Two types of thin-clients are described: the Network Computer (NC) and the Windows Terminal (WT).…

Vendor-provided electronic resource usage statistics are not currently standardized across vendors. This study investigates the feasibility of using locally collected data to check the reliability of vendor-provided data. Vendor-provided data were compared with local data collected from North Carolina State University (NCSU) Libraries' Web…

Because colleges and universities have adopted new information technology idiosyncratically, formal structures to manage and govern its use have not evolved at the same pace. In creating such structures, issues to be considered include centralization vs. decentralization, attitudes toward change, institutional diversity, entrepreneurial spirit,…

This research examines change agents' and opinion leaders' perceptions of CD-ROMs, online databases, and print sources in the academic library environment. The change agents and opinion leaders are librarians who advocate and influence the purchase decisions regarding computerized information systems. From a survey of librarians' perceived…

The rapid expansion of online publications has raised some concerns about the use of online databases in comparison with using traditional print publications. To determine the opinions of end users about using Dialog online databases versus their corresponding print versions, three libraries in Atlanta, Georgia--Atlanta-Fulton Public Library,…

Discusses technology's role in changing research methodologies and considers the role of the academic librarian in teaching information literacy and research methods. Describes the impact of information technology on Asian studies, compares electronic versus print versions of Asian materials, and encourages collaboration between academic…

Presents a study of Archimedes as a HyperCard reference tool at the University of Michigan, and compares uses to similar projects. Results from studied points (i.e., system design and use statistics) support Archimedes: the system sees more use during reference hours when a librarian is unavailable, and user time is comparable to time spent with a…

With the ever growing interest that libraries have in the Internet, the potentials of other computer resources may be overlooked or under-utilized. One such resource is the campus local area network (LAN). For libraries, a campus LAN presents possibilities ranging from simple library promotion to networked databases. The Internet provides…

Discusses the results of a study investigating the similarities between information jobs in university computing centers and research libraries. Findings show a strong relationship between some computing and library jobs, suggesting the creation of a single information job family in classification systems. (15 references) (EA)

A national survey of information literacy instruction in Canadian academic libraries revealed that trends in teaching objectives, methods, and content have changed little in the past five years. Instructional librarians continue to face numerous challenges, particularly with regard to limited resources and faculty and student attitudes. (Contains…