It was 2:35 am on a Saturday morning. Wiki Lim, process specialist from the Process Innovation Centre (PIC) of Hippi Care Hospital (HCH), desperately doodling on her notepad for ideas to improve service delivery at HCH's Emergency Department (ED). HCH has committed to the public that its ED would meet the service quality criterion of serving 90%…

Provides a historical perspective on archival automation and an overview of the management, planning, staffing, and user considerations that arise as a consequence of automation. Future technological developments are summarized. (41 references) (MES)

Considers the effects of the new MARC AMC (Archival and Manuscripts Control) format when applied to a microcomputer-based local system for archival operations. Development of the MicroMARC:amc system at Michigan State University is described, and the implications of technological changes on such systems are discussed. (MES)

As new information technology options are made available, office automation systems are being introduced and along with campus networks, and management information service requirements are evolving. Eight common strategies found in 10 American institutions are reported. (Author/MLW)

A series of 11 articles describes information technologies being used in the U.S. Congress, the impact of these technologies, and possible future developments. Included are a chronology of key actions affecting congressional information support and a list of readings in information technology and Congress. (CLB)