A community college IT manager or director tries to keep business relationships at arm's length when he deals with hardware vendors. Possibly, he has little interaction with vendors, or if he does, maybe he prefers to simply bounce from vendor to vendor if service, support, or performance is disappointing. (In the minds of many IT managers, the…

"I saved my presentation in my personal drive on the server last night, but now I can't find it. It just seems to be gone. Can you get it back?" "It looks like the mail server is corrupted. When was the last backup?" These sorts of questions, whether from faculty, students, or IT staff, can be an IT nightmare, or they can set…