IT leaders today must not only provide but also decide: which tools and services should they continue to supply, which are better delivered by others, and perhaps most critically, which methods from among the bewildering array of alternative sourcing strategies will best serve their faculty, staff, and students. In 2009, the EDUCAUSE Center for…

With test scores dipping, dropout rates spiking, and disciplinary problems multiplying, student motivation was in short supply at Hope High School in East Providence, Rhode Island, when, in 2002, the state commissioner of education stepped in to stop the slide. After months of planning, the state reorganized the school into three smaller,…