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Peer reviewedKensing, Finn; Simonsen, Jesper; Bodker, Keld – Human-Computer Interaction, 1998
Presents a conceptual framework and a coherent method for information-technology design in an organizational context within the participatory-design tradition. The MUST method, developed through projects in Danish and American organizations, is based on thorough participation with users and managers and combines the use of ethnographic techniques…
Descriptors: Computer System Design, Cooperative Programs, Designers, Ethnography
