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Dempsey, Beth – Library Journal, 2010
Self-service is a hit. From gas stations to banks to grocery stores--it has become table stakes for retailers who aim to satisfy an increasingly independent consumer. Libraries are no exception, and, in fact, with their card catalog past, they may well have been in the vanguard in enabling customers to find what they want on their own. Card…
Descriptors: Public Libraries, Librarians, Surveys, Library Services

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