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A Framework for Process Reengineering in Higher Education: A Case Study of Distance Learning Exam Scheduling and Distribution
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Abdous, M'hammed; He, Wu – International Review of Research in Open and Distance Learning, 2008
In this paper, we propose a conceptual and operational framework for process reengineering (PR) in higher education (HE) institutions. Using a case study aimed at streamlining exam scheduling and distribution in a distance learning (DL) unit, we outline a sequential and non-linear four-step framework designed to reengineer processes. The first two…
Descriptors: Higher Education, Scheduling, Distance Education, Total Quality Management