Published studies have reported that Information System (IS) projects succeed or fail based on how effectively the organizational issues were understood and addressed in the specification, development and implementation stages of the project. This is particularly true in the design and delivery of Inter-Organizational Systems (IOS) that can affect…

The two words, "communication"--defined as the sharing of experience--and "process"--referred to as the movement of interrelated events or actions toward an identifiable goal--may be usefully viewed together as the goal-oriented combination of variables designed to produce at least a single communicative event. In an organizational setting, the…

As part of a larger endeavor to evaluate the impact of communication technology on organizations, this study assesses the accuracy of information diffusion via electronic-mail and courier-mail systems in two large organizations which have implemented electronic-mail systems in the last three years. Data were obtained through the use of…

Argues that false assumptions about user needs implicit in methodologies for building information systems have resulted in inadequate and inflexible systems. Checkland's Soft Systems Methodology is examined as a useful alternative. Its fundamental features are described, and examples of models demonstrate how the methodology can facilitate…

Employees in different kinds of organizations were surveyed for their perceptions of their companies' client and operational problem-solving networks. The individuals came from a manufacturing firm, a community college, a telephone company, a farmers' cooperative, and a hospital. Interviews were conducted with those people reporting numerous…

Most large enterprises now have some type of portal to organize their internal information services. Few, however, have the long history of the SPIKE project at the University of Pennsylvania's Wharton School. Originally developed during the 1994-1995 school year, SPIKE was an intranet information portal before the term "information…