Often, users of information systems (both automated and manual) must analyze those systems in a "black box" fashion, without being able to see the internals of how the system is supposed to work. In this case of business process outsourcing, an insurance industry customer encounters an ongoing stream of customer service issues, with both…

The nature and extent of systems analysis in education is discussed in terms of the following specific applications: (1) Instructional systems where the concern is with the components of the system (e.g., teachers, students, material to be taught, or audiovisual systems) and their interaction in the learning process, (2) project management systems…

Systems analysis of an operating system consists of the evaluation of the efficiency, economy, accuracy, and productivity of existing procedures measured against the stated objectives of the library; and the design of new procedures to satisfy the demands of management and user. The data processing subsystem performs ongoing operations of function…

A comprehensive engineering approach to the analysis of libraries as information service systems is described in which operations research type models are developed and tested for optimizing the design and management of document storage and retrieval processes. Extension of this approach to the development of more comprehensive system models is…

The "Operations Manual" is the third volume of the final report of the URBANDOC Demonstration Project. All three volumes are concerned with the applicability of computerized documentation techniques to the literature of urban planning and renewal. Volume one is the "Demonstration Report" (see LI 002 880), which discusses the…

The Comparative Systems Laboratory (CSL) proposed to deal with the problem of testing retrieval systems by examining a number of processes involved in such systems, with particular attention to the human factor. It is hoped that the results of the project will be useful in refining methodologies for experimentation with information retrieval (IR)…

The Committee was established in September 1967 to study and make recommendations on Recommendation XXIX and XXX of the Report of the President's Commission on the Patent System. Based on interviews with Patent Office officials, patent examiners and classifiers and a review of Patent Office studies and documents, the Committee concluded that the…

The results of a study to evaluate the potential life-cycle costs and cost savings that could be realized by applying the Digital Avionics Information System (DAIS) concept to future avionic systems were presented. The tasks evaluated included selection of program elements for costing, selection of DAIS installation potential, definition of a…

Part I presents an initial review of the literature pertinent to the research problem. The literature review has two divisions. In the first division, the previous works relating to systems analysis studies of libraries or information storage and retrieval systems are reviewed. The second division includes the review of literature pertinent to the…

Some of the major elements of administrative information systems design as applied to higher education are described. Differences between the application of computer technology in the commercial environment and the educational environment are discussed. The major steps in systems development from problem definition through implementation are…

This report, the result of developmental research on a planning information system for North Carolina, describes the planning process at higher levels of State government, defines a general information system and derives a planning information system from various types of planning, provides guidelines for system design and evaluation, and…

THE DESIGN SPECIFICATIONS NECESSARY TO DEVELOP A FEDERAL-LEVEL, VOCATIONAL EDUCATION INFORMATION SYSTEM (VEIS), WERE PRESENTED IN THIS MANUAL. BASIC DESIGN ELEMENTS WERE DETERMINED BY STUDYING THE FEDERAL VOCATIONAL EDUCATION REPORTING REQUIREMENTS FOR EACH STATE AND BY EVALUATING A NUMBER OF IMMEDIATE REPORTING REQUIREMENTS WITHIN THE FEDERAL…

THE DESIGN SPECIFICATIONS NECESSARY TO DEVELOP A NATIONWIDE STATE-LEVEL, VOCATIONAL EDUCATION INFORMATION SYSTEM (VEIS) WERE PRESENTED IN THIS MANUAL. THESE SPECIFICATIONS WERE PREPARED TO CONFORM TO A UNIVERSAL STYLE FOR ALL STATES AND U.S. TERRITORIES TO USE IN FULFILLING THEIR FEDERAL VOCATIONAL EDUCATION REPORTING REQUIREMENTS. THE OUTPUT…

A more complete definition of the features offered in present day generalized data base management systems is provided by this second technical report of the CODASYL Systems Committee. In a tutorial format, each feature description is followed by either narrative information covering ten systems or by a table for all systems. The ten systems…

The URBANDOC General Manual is the second volume of the final report of the URBANDOC Demonstration Project. All three volumes are concerned with the applicability of computerized documentation techniques to the literature of urban planning and renewal. The "General Manual" stands midway between the "Demonstration Report" (see…