Describes INFOTHEK, an information system which uses computerised semantic networks, problem analysers, and guidance programs to enable the student to move quickly into a new field. The proposed systems installed on a computer are complementary to highly structured information modules presented on paper, film, videotape, etc. The author discusses…

Virginia Commonwealth University has implemented some pilot improvement programs using the Total Quality Management approach. These have included improvement of a personnel action processing form, creation of a campus computing service request tracking system, and development of an alumni program database. The pilot programs have taught lessons…