Reviews studies exploring the information-seeking behavior of social science researchers and discusses implications for the development of reference services. Identifies the importance of journals, use of citation information from journals, colleagues and conferences as information sources, and infrequent use of library resources. (Author/AEF)

This case study examines how analyzing inaccurate referrals can provide key insights into managing change. The author analyzes what went wrong in an attempt to identify opportunities for an Access Services department to consider how it might adapt to constant change. She wishes to show how the nature of change today demands that one pay…