This case study is presented as a model for a sensitivity training program planned at Michigan State University. The goals, procedures, and criteria for conducting a program are illustrated. Based on the assumption that empathy is the mainspring of impression formation, and that empathy and evaluation interact, the goal is accurate evaluation.…

The present work is both an operational guidebook which translates research findings into specific working guidelines for using sensitivity training and the laboratory method, and an evaluative research report on the experience of the Young Mens Christian Association in developing human resources among both adults and youth. Internal evaluations…