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Direct linkPeterson, Kristy – ProQuest LLC, 2010
The capability of organizations to operate on the Information Technology Infrastructure Library (ITIL) framework is reliant on ITIL process measurements. Appropriate ITIL process measurements help ensure desired outcomes, enable corrective actions to take place prior to process failure, and direct process activities towards continuous improvement.…
Descriptors: Information Technology, Correlation, Measurement Objectives, Measurement Techniques
Peer reviewedShurville, Simon; Browne, Tom; Whitaker, Marian – Campus-Wide Information Systems, 2009
Purpose: Educational technologists make significant contributions to the development, organisational embedding and service provision of technology-enhanced learning (TEL) environments, which are key enablers for mass access to flexible higher education (HE). Given the increasing centrality of this role, it is advocated that institutions…
Descriptors: Higher Education, Educational Technology, Human Resources, Literature Reviews
