The methodology and design implemented for the Continuing Education/Community Service Projects of the Gerontology Center at Pennsylvania State University was the first attempt to train a diverse body of service providers in aging. Identification of the population for training was a matter of exclusion rather than inclusion, with the direct service…

This report explores some of the promising steps school districts across the nation are taking to encourage greater understanding in human relations. "Human relations" in schools is an attempt to change attitudes and to build foundations of mutual respect and understanding among students, staff members, and the community. Race relations is only…

St. John's University (New York) is developing a baccalaureate program which produces graduates who can successfully cope with demands in the expanding realm of human services. Because the knowledge, skills, and attitudes required of the human services worker are congruent with the expertise of a typical education faculty, the training of human…

Burnout is a condition that exacts a heavy toll on organizational effectiveness. Conditions that contribute to burnout in human service organizations are lack of funds, lack of flexibility, lack of decision-making power of middle managers, task overload, little recognition for efforts, and nature of client population. Strategies to prevent burnout…

This study constitutes the second phase of a three-phase project whose purpose is to develop strategies for dealing with the information needs of urban residents. The focus is on how the information practitioner can effectively deal with individual citizens. From Phase I (IR 003 729), an approach, called the client-in-situation approach, was…