Students rated proctors, who had participated in a five-day workshop in human relations, as significantly more effective, understanding and helpful than proctors who had no such training. Moreover, students tutored by proctors trained in human relations demonstrated a higher quality of learning than those students tutored by untrained proctors.

The SET program's purpose is to teach effective communicating styles so that students can improve interpersonal communications with friends, parents, teachers, and others. Topics covered include nonverbal communication, attending behavior, feelings in communication, listening behavior, and communication responding and sending styles. The program…