This guide is intended to help persons employed in the hotel and catering industry to improve their customer relations skills. The following topics are discussed: the importance of customers and good customer relations in the hospitality industry; what customers want; what employees in hospitality occupations can give customers; and importance of…

This learning guide, covering the fifth series (26 shows) of the bilingual (Spanish/English) television series "Villa Alegre," provides a brief description of each show. Topics include: "Art All around Us"; "The Night Sky"; "Imaginary Friends"; "Sharing and Caring"; and "Why I Like Me." Each show is described according to: (1) general message; (2)…

The graduate of the Parts Technician Apprenticeship Program is a certified journeyperson who will be able: (1) have a comprehensive knowledge and understanding of the printed catalogue as well as the electronic systems and methods used in the identification, location, and supplying of parts and assemblies to repair shops and individuals; (2) know…

This seasonal project integrates the skills of typing, photocopying, calculating, composing, alphabetizing, and human relations, which the student has acquired during the first part of the Administrative Support Occupations II course. The activity is a simulation that involves a small, specialty, mail-order business selling novelty items for…

The work of the United Nations is described in summary form. Material is divided into sections on the origin, programs, purpose, principles, and structure of the United Nations; the United Nations at work for International Peace; the United Nations at Work for Economic and Social Development; The United Nations at Work for Decolonization; the…

The purpose of this instructional kit is to provide secondary school teachers with activities and discussion topics to help students understand the nature of prejudice and how it conflicts with basic American values. The materials presented address seven educational objectives: (1) helping students understand that pluralism is a basic…

This handbook provides seven hours of training in human relations skills for employers and social workers dealing with transitional black women (the population of women who are underemployed, unemployed, undereducated, poor, or unaware of educational or occupational opportunities available to them). The workshops are designed to allow employers…

Twenty-four learning activity packets (LAPs) are provided for six areas of instruction in a cashier/checker program. Section A, Orientation, contains an LAP on exploring the job of cashier-checker. Section B, Operations, has nine LAPs, including those on operating the cash register, issuing trading stamps, and completing the cash register balance…

This course curriculum specifically addresses interrelationships in marriage and family life. The fundamental concepts that are discussed are also applicable in establishing good relationships with friends, teachers, and boy/girl friends. The course is organized around three key principles that have been identified as major factors affecting…

This learning guide, covering the fourth series (13 shows) of the bilingual (Spanish/English) television series "Villa Alegre," includes a description of segments from the series that focus on the topics of: (1) communication; (2) food and nutrition; (3) natural environment; (4) human-made objects; and (5) human relations. Each show is described…

Intended for the beginning or inexperienced supervisor, this continuing education course syllabus presents basic information on the development of human relations skills, particularly in the areas of leadership, communication, conflict, and motivation. Role playing situations set in various types of medical libraries are also outlined to provide…

This student guide is intended to assist persons employed as supervisors in mastering the technique of value analysis. Discussed in the first three sections are the following topics: the aims and benefits of value analysis; procedures and techniques (getting started, stages of value analysis, analytical and creative thinking, and other devices);…

This document contains ten information modules designed for use in an industrial supervisory training seminar. The first module focuses on the role of the supervisor. Topics include a definition of supervision and its four basic functions: planning, organizing, directing, and controlling. The second module deals with authority, power influence,…

These course materials provide a starting point for helping students (grades K-8) explore the diversity and richness of the human family. The material is organized sequentially around 20 activities which address seven primary objectives: (1) understanding that differences among people have a positive value to society; (2) understanding that such…

This second edition of the Nursing Assistant Competency-Based Education (CBE) Curriculum contains the curriculum units and related student guidelines and instructional materials. A discussion of how to use this curriculum precedes the table of contents. The curriculum is divided into twenty-eight units. The first three units include instructional…