The Coronavirus 19 (COVID-19) pandemic had a significant impact on post-secondary education in the United States with much of the focus during the height of the pandemic being on students and their instruction. Little attention has been paid to the experiences of supervisors in higher education, specifically, the lived experiences of supervisors…

This empirical study aims to examine and validate the factors influencing productivity among remote academic staff in Jordanian higher education institutions during the COVID-19 crisis, with a specific focus on the mediating role of employee engagement. A comprehensive conceptual framework is developed by integrating relevant studies on remote…

Teleworking has been utilized within the United States as a reactionary tool to the crises of the times. While it has gained in popularity, it is a topic that has been limited in exploration; there is not much understanding on the topic to date, and research available is limited. However, as institutions have found with the recent pandemic,…

The purpose of this qualitative study was to explore how employees at a midsized public university in the U.S. South experienced working from home during the coronavirus pandemic of 2020-2021. Most employees in higher education settings were affected by the pandemic. Administrative and clerical and support staff had to determine how to provide the…

The hidden or overlooked nature of many of educators' professional activities complicates the already difficult task of supporting educators' labour--in both K-12 and higher education settings. These efforts can be understood as types of "invisible labour." Following PRISMA standards, we conducted a systematic literature review to answer…

The "CUPA-HR 2025 Higher Education Employee Retention Survey" (ERS) examined why higher ed employees consider leaving, which groups face greater turnover risk, and where institutions should focus to improve retention. In its third administration, the 2025 ERS provides an updated analysis of what drives non-faculty staff to seek other…

The problem addressed in the study is that university counselors in the United States have been overwhelmed by the surge in student mental health care demand. The purpose of this basic qualitative study was to explore and document the perspectives of university counselors and how they had been affected by the surge in student mental healthcare in…

E-leadership, a form of leadership facilitated by advanced information technology, has gained prominence over the past decade, particularly during the COVID-19 pandemic, as it extends traditional leadership to support remote work environments. This study investigated the impact of e-leadership on employees in the higher education sector,…

The University of Wisconsin-Madison registrar's office was already well on its way to building a progressive office culture when it took yet another step toward modernity, and opened the door to telecommuting. In this article the authors discuss how it happened when one staff member and her supervisor made the most of an unanticipated opportunity.…

Higher education institutions have evolved into a more stressful environment. Women have been experiencing higher levels of stress than their male counterparts. With higher education adopting to the onset of the pandemic, this brief report studied women's perceived stress in relation to perceived organizational and supervisory support, and age…

During the COVID-19 pandemic, student services leaders needed to adapt to working entirely virtually, find creative solutions to adjust their service delivery, and change how they engaged with their teams. Before COVID-19, studies of virtual leadership focused on virtual teams developed because of the geographical distance between team members.…

The purpose of this qualitative study was to explore how employees at a mid-sized public university in the South experienced working from home during the coronavirus pandemic of 2020-2021. Most employees in higher education settings were affected in some way by the coronavirus pandemic that hit the United States in the spring of 2020.…

Student affairs professionals are at risk of leaving both their jobs and higher education in general. A survey of higher ed professionals was conducted in May of 2022 examining student affairs professionals' likelihood of leaving their jobs, why they are considering leaving, and what factors may contribute to their retention. Results revealed that…

Poor work-life balance (WLB) has been linked to negative outcomes such as increased stress, anxiety, depression, and a perceived reduction in the overall quality of life. At an institutional level, these may include lowered employee commitment and decreased productivity at work. The advent of COVID-19 has necessitated fundamental alterations to…

The problem addressed in the study is that university counselors in the United States have been overwhelmed by the surge in student mental health care demand. The purpose of this qualitative dissertation was to explore and document the perspectives of university counselors and how they have been affected by the surge in student mental healthcare…