Purpose: The purpose of this paper is to review the dimensions of service quality used in different countries across the world, especially in the higher education sector. Design/methodology/approach: Content analysis is used to get a comprehensive insight of the studies accumulated from some of the selected databases such as Emerald Insight, Ebsco…

Multidimensional scaling (MDS) and Pathfinder techniques for assessing changes in the structural representation of a knowledge domain were studied with relatedness ratings collected from 72 Spanish college students. Comparison of student and expert similarity measures indicate that MDS and graph theoretic approaches are valid techniques. (SLD)