The urgency of the issue discussed in this article is caused by the need for development and assessment of new models and mechanisms of management of higher education institutions, which are connected with the development of the system of management of innovation projects and contribute to the development of educational institutions. The aim of…

The implementation of quality assurance (QA) is one of the most challenging reform areas for Turkey due to the unique organization of its higher education system. This paper explores the development of QA systems in Turkish universities. Using a qualitative case study approach, the authors examine how Turkey accomplishes the goal of implementing…

It was 2:35 am on a Saturday morning. Wiki Lim, process specialist from the Process Innovation Centre (PIC) of Hippi Care Hospital (HCH), desperately doodling on her notepad for ideas to improve service delivery at HCH's Emergency Department (ED). HCH has committed to the public that its ED would meet the service quality criterion of serving 90%…

Enterprise Resource Planning (ERP) systems can represent one of the largest investments of human and financial resources by a higher education institution. They also bring a significant process reengineering aspect to the institution and the associated implementation project through the integration of compiled industry best practices into the…

In this paper, we propose a conceptual and operational framework for process reengineering (PR) in higher education (HE) institutions. Using a case study aimed at streamlining exam scheduling and distribution in a distance learning (DL) unit, we outline a sequential and non-linear four-step framework designed to reengineer processes. The first two…

A change in focus of much of the work of the Society for General Systems Research for greater impact, relevance, and productivity is suggested. Tentative unit concepts for 23 areas of study or disciplines are explored. A unit concept is defined as the central, pivotal concept around which virtually all other basic concepts in a field revolve. The…

A rapidly changing global economy, shifting demographics, and concerns about our ability to maintain a competitive workforce have focused national attention on the educational systems of America's states, highlighting their critical role in ensuring a productive and creative future for our country. As a result, Americas colleges and universities…

This article discusses a procedure commonly called a systems study in which administrative personnel can evaluate systematically their information needs and can specify them in sufficient detail for technical specialists to make recommendations for possible improvements. (Author)

According to any accounting method, ERP investments are among the largest single concentrated investments in dollars and human resources ever made by higher education in any area.

Among many diverse pressures on higher education, there are 5 major stresses which together have produced a crisis in university management: the growing student population, rising costs, a rapidly changing demand for programs, student demands for relevance, and an increasingly repressive public environment. Although some academicians fear the…

The importance and attention given to information systems are relatively new phenomena in the history of higher education. This chapter documents the ascendancy of information systems in the scheme of institutional priorities and considers the strengths and weaknesses associated with vended and homegrown systems.

The Management, Administrative Profile System (MAPS) was developed to permit assessment of a college on three levels. The detailed discussion of each level is preceded by a general process model which identifies the specific instrumentation, available options, and the major action steps associated with a particular level of assessment. Level "A"…

Developed at Brigham Young University, Fault Tree Analysis (FTA) is a technique for enhancing the probability of success in any system by analyzing the most likely modes of failure that could occur. It provides a logical, step-by-step description of possible failure events within a system and their interaction--the combinations of potential…

A transactional system is the routine method for carrying out certain processes. This paper describes how a transactional system can be developed and operated for an office that has no computer support. The model is an Office of Institutional Research (OIR). The OIR manual (noncomputer supported) transactional system at Texas Southern University…

Encourages use of case studies to introduce "real-life" engineering assignments, suggesting that they should be given in a natural order as a series. Describes three such assignments being used at the University of the West Indies. Description, analysis, and design of an existing engineering system is included. (JM)