The launch of HealthCare.gov, the website of the Affordable Care Act (AKA Obamacare), was a major public relations disaster for the Obama administration. This case examines some of the factors that contributed to the failure of the launch and then details how Optum, an information technology service provider, considered the opportunity provided by…

Reviews Oregon State University Communication Media Center's experiences in designing, developing, and using a computerized scheduling system to help with the center's operation. Description includes purposes for developing the system, creation of the system using a commercial database management software package, and the five menus used in the…

Many researchers and practitioners contend that all institutions respond to changing market need and can create competitive advantage through innovation and creativity. Each year, institutions expend significant resources developing new products and processes and yet research shows that more than half these initiatives fail. Successful…

Institutional researchers play a key role in an environment where data warehouses are used to store and retrieve vast amounts of data. Along with the benefits of increased access for more users, improved reporting capabilities, and less reliance on centralized information, come questions of appropriate data usage, data access and security,…

This paper presents an information retrieval system for delivering educational visual materials through the World Wide Web. The system is designed to meet the following user requirements: lecturers prefer direct control over their visual resources; lecturers demand a browser-based interface that will allow them to create and modify their online…