The purpose of this study is to investigate the integration of strategic management and quality assurance in higher education. The study presents how the value chain can be described in the strategy and quality maps, which are, respectively graphical representations of the strategic plan and the quality assurance system. The quality map is a new…

The purpose of this study was to understand the consortial approach to distance education at the state level, with a focus on examining the way three state-level virtual universities engaged colleges and universities in participating in distance education initiatives. Specifically, three research questions guided this study: (1) What structure was…

The assessment-related activities of academic development units (ADU) are driven not only by institutional initiatives and the pursuit of particular research interests but also by less predictable factors including the emerging needs of faculty members and external funding opportunities. When not located within a strong classification framework,…

The Arizona State University Downtown Phoenix campus is a grand-scale exemplar of a city-university partnership. Its demonstrated impacts are economic, social, and educational, transforming both the city and the university. The magnitude of the investment of $223 million by the citizens of a city in a state university is unparalleled in higher…

Examines the basis for accountability systems in Student Personnel work and describes five characteristics of good accountability systems. (Author/HMV)

This paper looks at the role of a Writing Program Administrator, and applies the idea of a cybernetic system to the administration of the program. In this cybernetic model, the Writing Program Administrator (WPA) works as both a problem solver and problem causer, with the responsibility of keeping the program in proper balance. A cybernetic…

As a CIO leading an IT department through change and reorganization, the author developed the Enterprise Compass--a four-point guide to reaching goals and focusing achievement. The Enterprise Compass directs staff to look forward to future accomplishment, back for performance assessments, across campus for better understanding of practical working…

A Management Development and Training Program has been developed by the Higher Education Management Institute to improve the overall functioning of higher education organizations. The Institute believes management development and training can: add to individuals' knowledge and skills, increase awareness of management processes and systems;…

Internationalisation is one of the most powerful forces for change in contemporary higher education. This article looks first at the motivation of four leading institutions in seeking to develop a strategy for internationalisation. Second, the wide range of activities and initiatives undertaken by these universities is examined covering teaching…

Higher education is undergoing radical shifts that are part of the larger wave of changes taking place in the society. The transformation affects all sectors of higher education, especially distance learning and how it relates to the University's regular offerings. In this article, the author begins with clarifying the terms commonly associated…