Enterprise Resource Planning (ERP) systems can represent one of the largest investments of human and financial resources by a higher education institution. They also bring a significant process reengineering aspect to the institution and the associated implementation project through the integration of compiled industry best practices into the…

In order to determine the client's perspective of instructional development (ID) services, the perceptions of college professor clients of a campus-wide university ID center were studied, using a naturalistic inquiry interview approach based on the philosophy of symbolic interactionism. Developers' views were also examined through analysis of…