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Conflict Management in the Academic Library.
Peer reviewed Peer reviewed
Kathman, Jane McGurn; Kathman, Michael D. – Journal of Academic Librarianship, 1990
Drawing on management theory, this article explores the costs, benefits, and sources of organizational conflict in the academic library context. Five responses to conflict (using power, avoiding, accommodating, compromising, and problem solving) are described, and guidelines for using problem solving to manage conflict effectively are offered. (14…
Descriptors: Academic Libraries, Administrative Principles, Conflict Resolution, Higher Education
Collective Bargaining and the City University of New York
Polishhook, Shelia Stern – J Higher Educ, 1970
Descriptors: Administrative Principles, Collective Bargaining, Decision Making, Elections
Gender Bias in Managerial Performance Ratings.
Knight, Patrick A.; Saal, Frank E. – 1983
As more women enter the managerial ranks, organizations are finding it necessary to address the possibility of gender bias in managerial performance ratings. To investigate the existence of gender bias in managerial performance ratings as they relate to problem-solving strategies, 197 college students (46 percent female) and 127 managers (of those…
Descriptors: Administrative Principles, Administrator Attitudes, Administrator Evaluation, Administrator Selection
Adaptive Responses and the Two Environments of Academic Subunits. ASHE 1984 Annual Meeting Paper.
Babcock, Judith A. – 1984
A theoretical analysis of embedded organizations (parts of a larger organization) is developed and eight propositions relative to the use of modifying responses by such organizational units are offered. Research was conducted on the responses of two colleges within a university to their respective growing/declining resource environments over an…
Descriptors: Administrative Principles, Budgeting, College Environment, Decision Making
Total Quality Management: The Oregon State University Library's Experience.
Peer reviewed Peer reviewed
Butcher, Karyle S. – Journal of Library Administration, 1993
Describes the Oregon State University library's experience with Total Quality Management (TQM) from initial training and development of two teams to its use as an impartial problem-solving tool which anyone can use. Staff concerns and fears about TQM are discussed, and benefits are explained. (Contains five references.) (EAM)
Descriptors: Administrative Principles, College Libraries, Higher Education, Library Administration
Problem Solving Teams in a Total Quality Management Environment.
Peer reviewed Peer reviewed
Towler, Constance F. – Journal of Library Administration, 1993
Outlines the problem-solving team training process used at Harvard University (Massachusetts), including the size and formation of teams, roles, and time commitment. Components of the process are explained, including introduction to Total Quality Management (TQM), customer satisfaction, meeting management, Parker Team Player Survey, interactive…
Descriptors: Administrative Principles, Decision Making, Decision Making Skills, Higher Education
Implementing Total Quality Management: A Model for Research Libraries.
Peer reviewed Peer reviewed
Barnard, Susan B. – Journal of Library Administration, 1993
Describes a model of Total Quality Management (TQM) developed by the Association of Research Libraries. The issues, elements and processes of a comprehensive TQM-based transition, including commitment by management, linkage to organizational strategic planning, organizational culture, understanding customers, and quality teams are covered.…
Descriptors: Academic Libraries, Administrative Principles, Higher Education, Library Administration
TQM: The Director's Perspective.
Peer reviewed Peer reviewed
Gapen, D. Kaye; And Others – Journal of Library Administration, 1993
Explores the value of Total Quality Management (TQM) for libraries as a management methodology to complement the changing needs of research libraries in light of changing information technology. The planning process for a new academic library which used many TQM elements is described. (EAM)
Descriptors: Academic Libraries, Administrative Principles, Futures (of Society), Higher Education