Discussion of the use of Total Quality Management (TQM) in higher education and academic libraries focuses on the identification, collection, and use of reliable data. Methods for measuring quality, including benchmarking, are described; performance measures are considered; and benchmarking techniques are examined. (11 references) (MES)

This kit is based on 73 responses to a survey conducted by the Association of Research Libraries (ARL) Office of Management Services to obtain information on the management of CD-ROM database installations in ARL libraries. The survey sought information in the areas of CD-ROM funding, instruction and publicity, organization, equipment, security,…

This Systems and Procedures Exchange Center (SPEC) kit reports results of a survey of 82 Association of Research Libraries (ARL) institutions conducted in early 1992 in order to gather information on interlibrary loan by examining a number of operation and management changes that are occurring and the steps that might be taken to ease the pressure…

This Association of Research Libraries (ARL) publication presents data from 119 U.S. and Canadian research libraries that were members of ARL during the 1991-92 fiscal year. The Preservation Statistics Questionnaire was designed to yield statistical information on the current level of preservation efforts in research libraries and on the key…

Focused on the development of definitions and guidelines for management statistics, this Systems and Procedures Exchange Center (SPEC) kit is based on the responses of 91 academic members of the Association of Research Libraries (ARL) to a survey investigating their internal uses of statistics, external statistics reporting, and tools for…

This 1987-88 edition of Association of College and Research Libraries (ACRL) statistics presents data from 100 U.S. and Canadian libraries that are not members of the Association of Research Libraries (ARL), and are not covered by the annual ARL statistics. The 129 non-ARL libraries that were surveyed for this report were classified by the revised…

This exploratory study focuses on the management of decline as characterized by shrinking resources and substantial reductions in operating budgets (retrenchment) in academic research libraries in Canada. The first of four major sections of the report addresses the management of retrenchment in Canadian research libraries, including the design of…

A Systems and Procedures Exchange Center (SPEC) survey conducted in 1986 investigated the collection and use of management statistics in Association of Research Libraries (ARL) member libraries, and SPEC Kit #134 (May 1987) summarized the kinds of statistics collected and the reasons given by the 91 respondents for collecting them. This more…

This interlibrary loan (ILL) cost study was conducted at Union College Library in Schenectady, New York, in order to provide immediate feedback about ILL as well as to serve as a potential management tool for library and college administrators. This report describes the financial statistics of a 3-year period of use of ILL services at this small,…

Circulation time-series data from 50 midwest academic libraries were used to test 110 variants of 8 smoothing forecasting methods. Data and methodologies and illustrations of two recommended methods--the single exponential smoothing method and Brown's one-parameter linear exponential smoothing method--are given. Eight references are cited. (EJS)

Reports on a survey of university libraries that gathered data on the effects of replacing an existing automated system with a new one, i.e., NOTIS. General library automation and management statistics are reported, changes in staffing patterns and personnel are described, changes in organizational structure are discussed, and training needs are…

The Association for Research Libraries (ARL) questionnaire was sent to 176 academic libraries in the United States and Canada, including the 95 university libraries previously surveyed for the ACRL University Library Statistics series, and representative college and community and junior college libraries that had responded to the 1984 "100…

This report on the programs and activities of the South Carolina State Library for the fiscal year 1987-88 begins by providing lists of State Library Board members and State Library Staff, an organizational chart, and the library's mission statement. The statutory authority for the state library is described in a brief introduction, which is…

The second of two articles on the acquisition and implementation of a large laserdisk service at Texas A&M University covers equipment and supplies, future plans, service, staffing, training of staff and patrons, and statistics. A floor plan, user instruction sheet, and news release are included. (MES)

This document presents data from 118 U.S. and Canadian research libraries that were members of the Association of Research Libraries (ARL) during the 1997-98 fiscal year. Since 1987-88, the number of preservation programs managed by a preservation administrator has grown irregularly from 66 to around 80 in more recent years. A fluctuating growth…