Some of the author's most valuable experiences as a library media specialist (LMS) were not in a school library. Rather, they were on the streets of Chicago, in community gardens, and on the rooftops of buildings in Humboldt Park, where she was hired by the University of Illinois Community Informatics Initiative as a graduate assistant and LMS in…

A pilot project at the Medical College of Wisconsin illustrates how even small computing organizations with limited financial and staff resources can provide remote access to CD-ROM (Compact Disc-Read-Only-Memory) databases, and that providing such convenient access to a vast array of useful information can greatly benefit faculty and students.…

Examines the usefulness of the Eisenberg-Berkowitz Information Problem-Solving model as a categorization for academic reference encounters. Major trends in the data include a high proportion of questions about location and access of sources, lack of synthesis or production activities, and consistent presence of system problems that impede the…

Describes the introduction of virtual, or digital, reference service at the University of New Brunswick libraries. Highlights include analyzing transcripts from LIVE (Library Information in a Virtual Environment); reference question types; ACRL (Association of College and Research Libraries) information literacy competency standards; and the Big 6…

Describes the design and implementation of the Reference Expert, a database based on INMAGIC software which contains problem reference questions and answers for use by library reference desk staff. Topics discussed include staff response to the database and problems encountered in its development. A sidebar describes the use of WORM…

Argues that, if libraries are to maintain their role in learning and research, they need to shift their focus from documents to content and from collection to individuals. Topics discussed include library concerns in 1939, services made possible by technology, and the necessity to implement information management strategies on campus. (22…

Describes the development of a computer-supported cooperative problem-solving environment designed to help librarians and remote access users work together in performing an online search. Results of a study of graduate students indicate that groups using the computer demonstrated more effective skills than those performing the same tasks face to…

Describes the Oregon State University library's experience with Total Quality Management (TQM) from initial training and development of two teams to its use as an impartial problem-solving tool which anyone can use. Staff concerns and fears about TQM are discussed, and benefits are explained. (Contains five references.) (EAM)

Describes one academic library's experiences in developing a new management structure based on teams to cope with increasing internal and external changes. The views of a team leader, team member, a new librarian, and the director are presented, and benefits and problems of the new structure are presented. (Contains 16 references.) (EAM)

An instructional module designed to help librarians learn to identify and negotiate reference questions is presented and discussed. The instructional module consists of an essay on performance of negotiation as a decision-making step in the reference process, and exercises for identification of queries that should be negotiated. A videotape which…

Describes a model of Total Quality Management (TQM) developed by the Association of Research Libraries. The issues, elements and processes of a comprehensive TQM-based transition, including commitment by management, linkage to organizational strategic planning, organizational culture, understanding customers, and quality teams are covered.…

Geographic Information Systems (GIS) integrate computer hardware, software, data, and the human mind to bring new perspectives to creative problem solving. The power of GIS is in adding a graphic, spatial dimension to problem solving. Still an emerging technology for most libraries, GIS can be expensive, entails a steep learning curve, and…

Explores the value of Total Quality Management (TQM) for libraries as a management methodology to complement the changing needs of research libraries in light of changing information technology. The planning process for a new academic library which used many TQM elements is described. (EAM)