This article describes the process and role frontline access and public service staff play in needs assessment and evaluation of user services, specifically in understanding the voice of the customer. Information includes how the University of Arizona Libraries have incorporated daily data collection into the strategic planning process, resources…

This report presents tabulations for the 2006 Academic Libraries Survey (ALS) conducted by the United States Department of Education's National Center for Education Statistics (NCES), within the Institute of Education Sciences. An academic library is defined as an entity in a postsecondary institution that provides all of the following: An…

In 1995, the University of Minnesota-Twin Cities administered a survey of Minnesota institutions of higher education to collect information for the creation of this state-wide directory on library services that support off-campus academic programs. The purpose of the directory is to help libraries make well-informed referrals that connect…

This task force report proposes a plan for providing campus-quality library services to students at three sites of Western Kentucky University's extended campus program which would offer access to main library services and collections rather than the traditional assembling of additional library collections in off-site locations. Elements of the…

Topics include: digital library projects in the National Science Foundation's NSDL program; an electronic reserve platform at the University of Calgary; highlights from the sixth International Summer School on the Digital Library; the Digital Imaging Project of South Africa; a database of local information at the Oregon State University library;…

Government information librarians value instruction as a way to promote their collections and meet their users' information needs. Government information librarians must choose the most appropriate model for their audience and for the relevant learning outcomes in each instruction session they teach. This article discusses three models for…

An information services organization based on individual constituent groups, instead of defined physical collections and technologies, encourages a broader, more effective, and innovative use of varying information and technology services for academic libraries. Such a model also provides more focused and clearly defined positions and procedures…

Describes an examination of the information seeking behavior of humanists in a small, interdisciplinary group. The findings include when and how these scholars employ online databases, reference librarians, archivists, special collections librarians, formal bibliographies, and other information sources. Further research is suggested and the…

This report describes an online public access catalog (OPAC) developed at Pennsylvania State University which downloads, manages, and manipulates data once it has been retrieved. The paper begins with a list of the 12 features of the system, which is called MicroLIAS (Library Information Access System): (1) build and fully index any number of…

The history, organization, function, holdings, regulations, and services of the International Library, Museum and Archives of Optometry, a section of the American Optometric Association, are outlined. (MSE)

Discussion of academic libraries and online systems focuses on core library services and a digital library which could serve as an alternative publishing mechanism for specialized scholarly communication. Highlights include adding value to sources of information; conflicts, including those with commercial publishers; and standardization and…

Describes the library collection at Gallaudet University and discusses deaf-related information available via the World Wide Web which is particularly suited as a communication medium for the deaf community. Discusses subject specific, special purpose, and comprehensive Web sites for deaf people, their families, and involved professionals, and…

Disucusses local collection development tools available to librarians on their college or university campus, including syllabi; class discussion lists; departmental Web pages and pamphlets; departmental selfreports; centers for teaching excellence; university bookstore; library circulation figures; library consortia; and the Internet. (AEF)

A World Wide Web site, developed by University of Nebraska-Lincoln Information Services staff and funded by a NEB*SAT (Nebraska's multiple channel satellite and optical fiber educational telecommunications network) grant, provides a clearinghouse of distance education, Internet, and Web page development information that is useful to librarians and…

The operation of the university library is examined. Despite the increase in size of libraries, their standard of service is declining. Reasons for this decline are advanced. The strategic goals of the library are redefined with implications for the library's acquisition, shelving, and retention policies. (Author)