This paper examines the impact of process mapping on the management of change in an academic library in a UK higher education institution. Book ordering has been highlighted by a group of subject librarians as being time-consuming and inefficient, detracting from their ability to respond to new challenges and opportunities. An action research…

This article presents the results of an online survey of access services departments at academic libraries on the responses implemented during the initial stage of COVID-19 in March-May 2020. The 33-question survey was completed by 121 respondents. The article identifies policies and procedures adopted by access services departments during the…

The right of persons with disabilities for equal access to education and educational resources is enshrined by international and country-specific anti-discrimination laws. Taking the Ethiopian context as an example, this paper sought to identify barriers of access to educational resources and explored ways for removing them. Seventeen students…

This study investigated the relevance of libraries and librarians in distance education programs of Nigerian universities. Investigation was carried out in Federal Universities in the South East Geopolitical Zone of Nigeria using a descriptive survey research design. Five research questions and two null hypotheses guided the study. 138 librarians…

For decades, popular culture was neglected and frowned upon by academics. In recent years, cultural critics, including librarians, have found popular culture materials to be didactic tools, and vital to the study of society and the zeitgeist that has prevailed at the time of their production. As a result, many academic librarians have found it…

"University Futures, Library Futures: Aligning library strategies with institutional directions" establishes a new framework for understanding the fit between emerging library service paradigms and university types. It examined the impact of increased institutional differentiation in universities on the organization of academic libraries…

Although cited reference studies are common in the library and information science literature, they are rarely performed in nonacademic institutions or in the atmospheric and oceanic sciences. In this paper, we analyze more than 400,000 cited references made by authors affiliated with the National Oceanic and Atmospheric Administration between…

The New Media Consortium's "Horizon Report" for higher education cites games and gamification with a time-to-adoption of two to three years. The use of digital games is almost ubiquitous in social media and is swiftly gaining popularity in other industries as well. Many in higher education have embraced gamification due to its…

Nearly all academic librarians agree that academic libraries have to change in order to respond successfully to the new realities of the higher education environment, rapidly developing information and telecommunications technologies, and the crisis in scholarly communications. But there is little agreement on what must change, how the changes…

This article discusses the authors' implementation of Help Central, a site within the Lister Hill Library Collection on the University of Alabama-Birmingham's SharePoint server. Initially, Help Central was designed to address the inadequacies in the library's old, static HTML web-based support system, including haphazard issue reporting by staff…

Kent State University has developed a centralized system that manages the communication and work related to the review and selection of commercially available electronic resources. It is an automated system that tracks the review process, provides selectors with price and trial information, and compiles reviewers' feedback about the resource. It…

According to the "Framework of Guidance for Building Good Digital Collections," a good collection is broadly available and avoids unnecessary impediments to use. Two challenges, however, are the constant change in users' expectations and the increasing volume of information in local repositories. Therefore, as academic and research…

Although still a relatively new technology with less than 10 years of history, YouTube's extensive reach and integration in mainstream society as well as lifelong learning habits of online users cannot be understated. This article examines how the YouTube collection at the University of British Columbia Library's Irving K. Barber Learning Centre…

E-readers are increasingly popular personal devices, but can they be effectively used for the needs of academic libraries' clients? This paper employs an evidence-based approach that examines the role and efficacy of implementing an E-reader Loan Service at McGill University Library. Suggestions are offered as to what lending model and device…

This article presents a digest of LISTSERVS of interest to access services for the period of April to June 2011. It presents questions and answers from Interlibrary Loan (ILL) people, CIRCPLUS, and OFFCAMP.