This article describes the process and role frontline access and public service staff play in needs assessment and evaluation of user services, specifically in understanding the voice of the customer. Information includes how the University of Arizona Libraries have incorporated daily data collection into the strategic planning process, resources…

Topics include: digital library projects in the National Science Foundation's NSDL program; an electronic reserve platform at the University of Calgary; highlights from the sixth International Summer School on the Digital Library; the Digital Imaging Project of South Africa; a database of local information at the Oregon State University library;…

A World Wide Web site, developed by University of Nebraska-Lincoln Information Services staff and funded by a NEB*SAT (Nebraska's multiple channel satellite and optical fiber educational telecommunications network) grant, provides a clearinghouse of distance education, Internet, and Web page development information that is useful to librarians and…

This paper traces the roots of higher education from Ancient Greece to the first universities in European countries where the idea of upper education became centered on the interactive dialogue between a teacher and student. The report discusses the role of the university library today in an age of ever-developing technologies and ever-increasing…

This paper describes the academic library environment in Finland, discussing increases in research funding that have not been directly evident in library budgets. It then describes the FinELib program, the National Electronic Library, which has a centralized approach to joint acquisition of electronic information resources. The key issues have…

This book provides information science students and librarians the background and techniques they need to meet the challenges of the library profession today. The book begins with a discussion of the practice of librarianship and the place of libraries within the broader perspective of the information superstructure. Topics covered include the…

The creation of an information technology center at the University of Oregon Science Library is described. Goals included providing access to Internet-based resources and multimedia software, platforms for running science-oriented software, and resources so students can create multimedia materials. A mixed-lab platform was created with Unix-based…

The Federal Government of Nigeria was granted US $120 million by the World Bank for solving long-standing university library problems, like small and poor quality of library collections, lack of library equipment, and training of staff. Recommends fiscal measures and asserts the credit facility serves as a palliative for the problem of information…

Describes the strategic planning process for the merger between the libraries of Penn State University's Harrisburg and Schuykill campuses. Examines the merger's potential impact on library services and resources. Discusses possible solutions to meeting the information needs of the merged institutions. (Author/AEF)

Discusses how the resources of public libraries are now available to distant learners through telecommunication services. Highlights increases in library Web access, revitalizations of libraries, and increases in library use. Summaries key items in one university-public library cooperative agreement. (AEF)