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"Where Do They Come From, and How Are They Trained?" Professional Education and Training of Access Services Librarians in Academic Libraries
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Krasulski, Michael J. – Journal of Access Services, 2014
Since the late 1970s, the access services librarian or equivalent position has become commonplace in academic libraries, and degreed professionals have been sought for these positions since the beginning. In 2009, David McCaslin, California Institute of Technology, examined the place of access services in American Library Association-accredited…
Descriptors: Academic Libraries, Librarians, Staff Development, Library Personnel
Customer-Service Training in Academic Libraries.
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Arthur, Gwen – Journal of Academic Librarianship, 1994
Discussion of customer service and Total Quality Management in academic libraries highlights selected customer-service training programs and popular customer-service videos. Topics discussed include utilizing campus resources; staff attitudes; commitment of administrators; and service training issues for academic library managers. (22 references)…
Descriptors: Academic Libraries, Administrator Role, Higher Education, Librarian Attitudes
System Migration: Experiences from the Field.
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Hallmark, Julie; Garcia, C. Rebecca – Information Technology and Libraries, 1992
Presents results of interviews with automation administrators of 39 public and academic libraries that recently migrated to new automated systems. Topics discussed include motivation for migration, planning for implementation, technical decisions and considerations, training, publicity, and relations with vendors. A list of participating libraries…
Descriptors: Academic Libraries, Change, Higher Education, Integrated Library Systems
Replacement of Automated Systems: Organizational and Staff Training Considerations.
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Gyeszly, Suzanne D.; Harer, John B. – Journal of Library Administration, 1991
Reports on a survey of university libraries that gathered data on the effects of replacing an existing automated system with a new one, i.e., NOTIS. General library automation and management statistics are reported, changes in staffing patterns and personnel are described, changes in organizational structure are discussed, and training needs are…
Descriptors: Academic Libraries, Higher Education, Integrated Library Systems, Library Administration
Preservation Education in ARL Libraries. SPEC Kit 113.
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Merrill-Oldham, Jan – 1985
This kit is the result of a written request for sample materials from 35 ARL (Association of Research Libraries) members known to have active preservation programs. Twenty-three libraries responded, and of those, 16 contributed documents--some of which are included here. This kit contains: four preservation-related policy statements; 32 examples…
Descriptors: Academic Libraries, Communications, Emergency Programs, Guidelines
Implementing Computer-Based Training for Library Staff.
Bayne, Pauline S.; And Others – Library Administration & Management, 1994
Describes a computer-based training program for library staff developed at the University of Tennessee, Knoxville, that used HyperCard stacks on Macintosh computers. Highlights include staff involvement; evaluation of modules; trainee participation and feedback; staff recognition; administrative support; implementation plan; supervisory…
Descriptors: Administrator Attitudes, College Libraries, Computer Assisted Instruction, Computer Software Evaluation