Higher education's attempts at tackling the issue of anti-racism in its ivory towers may be facing an uphill battle. Strong opposition within and outside academia, in addition to perceptions of cultural competency training, force institutions to rethink the ways anti-racism training should be designed and delivered. In this article, we present…

Societal changes brought about by the COVID-19 pandemic have shown the importance of both intrapersonal and interpersonal skills in virtual environments. Two midwestern university instructors joint-taught their spring 2021 agricultural education and training program development courses, bringing students together in virtual teams during the…

Customer service is a core component of user experience and an important element in making patrons feel welcomed and valued within our libraries. At the University of Maryland Libraries, we took on the challenging task of creating a customer service training curriculum for all staff working at public service points and offering a digital badge for…

Describes a training program for residence hall custodial and maintenance supervisors and staff which combines human relations and technical skills. The sessions dealt with communication skills, leadership strategies, performance appraisal, self-understanding, advancement, and fringe benefits. (JAC)

Reports the findings of a study that evaluated an academic course designed to increase the interpersonal effectiveness of resident assistants (RAs). Course-trained resident assistants were perceived by students to be significantly more competent than noncourse-trained RAs. (Author)

An adaptation of the "Action Maze"--a problem situation requiring manager trainees to choose between alternative courses of action, each of which leads to a new situation with new alternatives--is proposed for training counselors. Advantages and limitations of this adaptation, are enumerated and a sample Maze is included. (Author)

Investigated the effectiveness of a cognitive treatment, anxiety management, in reducing social anxiety in friendships, and whether the cognitive component would increase the efficacy for a Response Practice treatment designed to allow participants to practice in social environments. The combination treatment reduced social anxiety in male college…

This paper proposes that interpersonal skills be developed through the use of a skill/subskill strategy which is effected by means of an Experiential Training Unit (ETU), or series of sequential training activities. Specifically, ETU training activities focus on the development of several skills: cognitive, transformation, activation, preliminary…

Student teachers were video-taped in teaching situations and their behavior was coded to determine the relative cognitive or affective emphasis of their teaching. The experimental group (N=9) exhibited significantly more affective behavior after exposure to two of the three interpersonal skills. (Author)

Describes a social skills training package for the treatment of depressed, visually impaired older adults. The treatment focuses on increasing the frequency and level of assertiveness with which visually impaired older adults interact with one another. Employs standardized assessment measures to evaluate therapeutic progress. (JPS)

Evaluated the incremental effects of a cognitive map and a symbolic code in undergraduate students (N=55) learning the modeled social skill of job interviewing. Results indicated that these techniques appeared to be strong in facilitating the acquisition and retention of modeled social skills. (LLL)

Compared the effectiveness of pelvic examination training given to medical students by a laywoman who served as both teacher and patient with training by an attending physician with a laywoman serving only as the patient. Found that the laywoman-trained students demonstrated better interpersonal skills than did physician-trained students. No…

In training facilitators for laboratory groups, also known as T-groups or encounter groups, the majority of group facilitators and therapists advocate an experiential apprenticeship in an ongoing group. However, the actions of an inexperienced facilitator trainee may have a negative effect upon the members of the group. The author experimented…

An Assertiveness Skills program for faculty members at a major southwestern university was developed and evaluated. This paper describes the procedures used to (1) assess faculty concerns related to the interpersonal aspects of the instructional situation, (2) develop an assertiveness skills workshop series designed for university faculty,…

Found that high-risk college freshmen who received training in role communication skills earned adjusted scores on an interpersonal skills posttest and grade point averages that were significantly higher than those earned by students who received academic counseling. Suggests training high-risk students in basic communication skills rather than in…