The launch of HealthCare.gov, the website of the Affordable Care Act (AKA Obamacare), was a major public relations disaster for the Obama administration. This case examines some of the factors that contributed to the failure of the launch and then details how Optum, an information technology service provider, considered the opportunity provided by…

This study is the final report from the National Center for Education Statistics task force on redesign of the Integrated Postsecondary Education Data System (IPEDS). Following an executive summary outlining the need for changes and a series of recommendations, Section 1 details the reasons, goals, and processes involved in the IPEDS redesign.…