The evolution and bureaucratic nature of higher education has created organizational structures and practices that contribute to experiences of inequality for university staff, an employee group scarcely researched. The purpose of this study was to investigate and document the workplace experiences in university staff governance members in the…

The purpose of this qualitative study was to explore how employees at a midsized public university in the U.S. South experienced working from home during the coronavirus pandemic of 2020-2021. Most employees in higher education settings were affected by the pandemic. Administrative and clerical and support staff had to determine how to provide the…

The purpose of this study was to investigate the root cause of the increased rate of employee turnover at a higher educational institution and how to retain their current employees. The importance of this study was to help the educational institution reduce their employee turnover so they do not continue to struggle to find new talent to replace…

Building on cognitive schema theory, this study investigates the relationship between experienced and observed harassment in a university setting. It also examines two moderators--organizational identification and perceived justice. Using a cross sectional survey, data were gathered from 276 academics and staff in a private university with…

Higher education staff are the fastest-growing population of workers within colleges and universities. However, higher education staff sentiments regarding their work and work environments are often discounted, impacting their level of engagement. This study was a targeted examination of the levels of engagement among higher education staff with…

Purpose: Considering the importance of employee performance in the changes in state higher education institutions, this study aims to conceptualize the mediating role of employee engagement and empowerment in predicting employee performance. Design/methodology/approach: The study uses a quantitative survey method to collect data from staff members…

This action research study implemented an intervention, the Learn at Work program, for operational employees in facilities management at William & Mary earning less than $19 an hour. One of eight dimensions in the Workplace Inclusion Scale, developed by Lennox et al. (2022), is "access to opportunity" (p. 27). This study's…

The purpose of this qualitative study was to explore how employees at a mid-sized public university in the South experienced working from home during the coronavirus pandemic of 2020-2021. Most employees in higher education settings were affected in some way by the coronavirus pandemic that hit the United States in the spring of 2020.…

Purpose: The main goal of this research study is to look at the mediating effect of emotional exhaustion in the association between workplace incivility and job outcomes (job stress, job satisfaction and employee turnover intentions) in the higher education sector. Design/methodology/approach: The authors gathered field data from individuals…

Purpose: This paper aims to contribute by placing the missing "learner agent" within the entire process of learning. To understand under what social conditions, it is possible to develop autonomous learners who are conscious of self, able to reflect on their identities, roles and responsibilities, to learn and develop professionally, in…

Despite the breadth of literature on destructive leadership styles and its impact on organizational culture, mission, and people, there has been sparse research specifically looking at toxic leadership, a more complex and comprehensive destructive leadership style in college/university settings. With the introduction of the term 'toxic leadership'…

The authors, coming from different generations, know that their colleagues have differing perspectives on how one responds to the demanding work in student affairs. Generational differences, however, create a diverse work environment that benefits students. Currently there are four generations gainfully employed in the US workforce. This includes…

Higher education is based on a disciplinary system and science-specific educational programmes, but multi/interdisciplinarity (MD/ID) knowledge, working methods and collaboration are becoming common in the workplace with complex tasks and digital work environments. This article will provide an insight into these issues by presenting a study of the…

With the emergence of an entire generation of technologically infused learners comes a new challenge for educators to combat their desire for technologically enhanced isolation. The impact of social media on self-absorption and the ramifications of excessive screen time are already evident in our current generation of tech-native students.…

Recent work design theories propose that the work design configuration (i.e. "work system") in an organization interacts with its broader social and economic environment. Nevertheless, there are few studies of how the broader environment affects the work system. In the present study, the authors used a qualitative theory-elaboration…