Illustrates the use of factor analysis in interpreting large sets of data. Describes how factor analysis of a 19-question survey revealed faculty opinions about library policies for (1) computerized access; (2) circulation; (3) specialized collections/services; and (4) the general collection. A characterization of each category is followed by…

An analysis of user requests for interlibrary loan materials revealed that about 5% of the total requests placed at the University of Oklahoma required lending fees. Costs and users' willingness to pay those costs are reviewed. Libraries seeking cost recovery would provide more efficient and democratic service if flat charges on all requests were…