Customer service is a core component of user experience and an important element in making patrons feel welcomed and valued within our libraries. At the University of Maryland Libraries, we took on the challenging task of creating a customer service training curriculum for all staff working at public service points and offering a digital badge for…

This program was designed to train students in the principles of applied epidemiology and concepts of herd disease prevention. It included a lecture course, a client education program, and demonstration herds for providing students with clinical training, to collect data for documenting herd disease prevention, and for problem solving. (LBH)

An approach to the teaching of behavioral science in the undergraduate medical curriculum is described. The course was designed to familiarize the students with the practical application of principles of behavior change to medical problems. (LBH)

Details the structure and content of an introductory family therapy course offered in an academic department. The parallel processes between teaching and therapy are used as a metaphor for the presentation of the course. Joining, restructuring, and consolidation are defined as the three stages of the course. (Author)

This paper describes one approach to the study of group therapy by graduate and undergraduate psychology students, i.e., student participation in an experiential therapy group. The problems and benefits of this method are explored in terms of issues such as confidentiality, content definition, limit-setting, assignment of grades, effect on…

Examines the history behind and current status of the professional preparation of teachers in Britain, specifically teachers who are knowledgeable about and appropriately qualified to work with the youngest children in a range of educational environments. Describes the development of an alternative pathway for student teachers with a specific…

This final report describes the activities and outcomes of a project designed to develop, implement, and evaluate a new three-year longitudinal competency based curriculum for pediatric residents on their role in early intervention and special education. The curriculum consisted of four half-days per month for every resident in an ambulatory…