The goal of this paper is to report on the SERVQUAL gap which causes unsuccessful service delivery at a University of Technology in South Africa. Using a quantitative research design, the study adopts a SERVQUAL model adapted to a tertiary environment containing five dimensions of service quality (tangibles, responsiveness, empathy, assurance, and…

Based on current research and seminal theories on learning, quality, and academic persistence, this study sought to establish the core components of academic quality in higher education and to determine if these components can be used to predict students' intention to persist. This study also looked at differences between traditionally aged…

This study examined four cohorts of recent college graduates--those who earned BA or BS degrees while working full-time, those who earned the degrees in continuing education, those who earned the degrees while working part-time, and those who earned an advanced degree while working full-time--to determine whether the jobs they obtained after…