It was 2:35 am on a Saturday morning. Wiki Lim, process specialist from the Process Innovation Centre (PIC) of Hippi Care Hospital (HCH), desperately doodling on her notepad for ideas to improve service delivery at HCH's Emergency Department (ED). HCH has committed to the public that its ED would meet the service quality criterion of serving 90%…

Considers the effects of the new MARC AMC (Archival and Manuscripts Control) format when applied to a microcomputer-based local system for archival operations. Development of the MicroMARC:amc system at Michigan State University is described, and the implications of technological changes on such systems are discussed. (MES)

A voice recognition, voice response registration system used at Brigham Young University is described. System design and implementation, system impact, staff adjustment, student responsibility, freedom and flexibility, system acceptance, and the future outlook are discussed. (MLW)

This guide is designed for school and district administrators and teachers who want to use data to improve their schools, for college and university instructors who teach school administrators, and for support personnel who teach graduate-level education courses. The guide explains how to define the scope of a needed database, how to ready the…

As new information technology options are made available, office automation systems are being introduced and along with campus networks, and management information service requirements are evolving. Eight common strategies found in 10 American institutions are reported. (Author/MLW)

A seven-year long-range information systems plan at the University of Miami outlined 44 applications, most of which were to be installed in a database environment via prototyping with fourth-generation tools. The challenges that confront information systems managers are described. (Author/MLW)

In February 1980, Rush-Presbyterian-St. Lukes Medical Center in Chicago appointed a task force to study word processing/office automation and to make recommendations for acquisition, implementation, and administration. The group's working approach, findings, and conclusions are discussed. (Author/MLW)

The Graduate Funding Resource System, a relatively inexpensive solution to the problem of identifying potential financial support for graduate students, postdoctoral scholars, and faculty at the University of Washington is described. Plans are underway to offer the search service on a wider basis. (MLW)

Characteristics of student financial aid systems are reported and a framework for evaluating student financial aid systems and classifying major data processing designs is presented. The goals of a student financial aid system are discussed, including improved service to students, increased utilization of available funds, compliance with…

This paper presents a World Wide Web-based electronic feedback system for use in lectures and practical classes. The system is based on Java and provides a configurable feedback form, a managing tool for administrators, and a statistics viewer for presenting the generated statistical data in various ways. In addition, it generates a statistical…