Examines literature for guiding libraries to develop services that comply with the Americans with Disabilities Act of 1990. Presents a case of the University of Alabama Libraries' establishment of a technologies lab to serve the needs of the blind, visually impaired, and learning disabled students; examines problems and efforts to increase staff…

Identifies difficult patron issues in academic libraries from the librarians' perspectives and offers solutions to try and prevent them from becoming problems. Topics include labeling academic library users; eliminating sources of conflict between faculty and library staff; and conflicts between students and library staff. (Author/LRW)

Discusses some of the problems created by the introduction of the Internet to academic library services. Topics include problems with the structure of the Internet, librarians' training on the Internet, the preparedness of current users for the Internet, and the impact on bibliographic instruction. (Author/LRW)

Considers problem library patrons in a virtual environment based on experiences at California Institute of Technology's Web site and its use for virtual reference. Discusses the virtual reference desk concept; global visibility and access to the World Wide Web; problematic email; and advantages in the electronic environment. (LRW)

Discusses problems with patron Internet access in academic libraries and describes a study conducted at Northwestern University (Illinois) that used Internet tracking software to assess user Internet behavior. Topics include Internet use policies; pornography; and loss of control over library services and information content that is provided. (LRW)

Examines libraries as postmodern institutions, identifies barriers to research imposed by library collections and services, considers how CD-ROMs magnify these barriers, and offers an instructional method using active teaching and learning methods known as critical pedagogy for bibliographic instruction in academic libraries. (Author/LRW)

Discussion of distance education in higher education focuses on a team-taught research/writing class developed at Linfield College (Oregon) that utilizes a computer conferencing system. Topics include interactions between faculty and students, the role of the teacher, problems, and implications for bibliographic instruction. (LRW)

Describes changes in a required library research course at the State University of New York College at Plattsburgh that focused on providing information more directly related to students' fields of study. Differences in the content for various disciplines are discussed, problems are described, and future plans are considered. (LRW)

Discusses the inclusion of cartobibliographic instruction as part of academic bibliographic instruction programs. Highlights include bibliographic access to cartographic sources; problems, including lack of full cataloging, special locations, and unusual displays of information; and cartographic sources in various disciplines, including the…

Discussion of developing racially diverse collections in academic libraries focuses on an Afrocentric approach. Topics addressed include valuing diversity; Afrocentricity as a framework for diversity; barriers to building Afrocentric collections; and resources for building Afrocentric collections, including black-owned publishers, African American…

Discusses the challenges and opportunities facing social science academic reference librarians working with researchers in a rapidly changing technological environment. Highlights include faculty relations and training needs; assistance to graduate students, such as suggestions for bibliographic instruction; information products and user…

Stresses the need for understanding the barriers to effective library use resulting from the diversity of users and the overwhelming amount of information available. Guidelines are suggested for use by academic librarians in evaluating facilities, services, and staff to assess their effectiveness in welcoming users and validating their information…

Presents an administrative overview on planning needed to implement information technology-based reference and instructional services in academic libraries. Discusses staffing; troubleshooting; fund raising and budget development; consortia and digital resources; and the need for continuing education. (LRW)

Considers college student apprehension when encountering new information technologies, CD-ROMs in particular, and proposes a variety of active learning exercises. Topics include information proliferation, library anxiety, computer anxiety, active learning, learning styles, problem solving, indexing exercises, search strategy worksheets,…